BUBBASKU: RETURN & EXCHANGE POLICY

1. THE BUBBASKU "AGENT" MODEL

BubbaSKU operates as a Concierge Sourcing & Logistics Service. We do not maintain a retail storefront or a centralized inventory warehouse. When you place an order, our platform acts as your authorized agent to locate, purchase, and deliver authentic products from our network of local retail partner hubs.

Crucial Note: Because we source from a distributed network, all returns, exchanges, and warranty inquiries must be managed through BubbaSKU directly. Do not attempt to return items to the local retail partner hub, as they will be unable to process your BubbaSKU-originated transaction.

2. RETURN WINDOW & ELIGIBILITY

We offer a 30-day return policy on most items. This window begins on the day your order is marked as "Delivered" by our courier.

Condition Requirements:

Pristine & Resalable: Items must be unused, unwashed, and in the exact condition you received them.
Original Packaging: Items must be returned in the original manufacturer’s packaging (e.g., shoe box, electronics box, heat-sealed plastic) with all internal packing materials intact.
Tags & Documentation: All original tags, instruction manuals, warranty cards, and accessories (cords, remotes, etc.) must be included.

3. COMPREHENSIVE PRODUCT EXCLUSIONS

To align with our retail partner network and safety standards, the following items are Final Sale and are not eligible for return unless they arrive damaged or defective:

Sporting Gear (The "Used" Rule): Baseball and Softball bats are non-returnable if the factory plastic wrapper has been removed. Golf clubs are non-returnable once the head-wrap is broken.
Bicycles: Unused bikes are eligible for a 24-hour sizing verification grace period only. Once a bike has been ridden outside or used, it is ineligible for return.
Electronics & Software: Any electronic item with a broken factory seal or opened software package is ineligible for a full refund.
Safety Equipment: Football helmets, batting helmets, and cycling pads are non-returnable if the packaging is opened.
Hygiene & Perishables: Intimate apparel, swimwear (hygiene seal removed), consumables (food/supplements), and personalized/custom goods are Final Sale.
Collectibles: Trading cards and autographed memorabilia are strictly Final Sale to prevent tampering.

4. HOW TO INITIATE A RETURN (MAIL-IN ONLY)

We do not accept in-person returns. All returns must be processed through our centralized logistics hub in San Antonio:

Request: Email orders@bubbasku.com with your Order ID.
Authorization: Once approved, we will email you a Prepaid Return Shipping Label and a Return Merchandise Authorization (RMA) number.
The "No Box-on-Box" Rule: Securely pack your item in a shipping box. Do not adhere the shipping label directly to the product’s retail box (e.g., do not tape the label onto a Sony TV box or a Nike shoe box).
Drop-off: Drop the package at the carrier location specified on your label (UPS, FedEx, or USPS).

5. FEES & REFUNDS

Standard Returns (Change of Mind): A flat $7.99 Return Shipping Fee will be deducted from your final refund amount.
Exchanges & Store Credit: If you choose to exchange the item or receive Store Credit, the $7.99 fee is waived.
Defective/Incorrect Items: BubbaSKU covers 100% of return costs for damaged or incorrectly sourced items.
Processing Time: Once our hub receives and inspects the item (3–5 business days), refunds are issued to your original payment method. Please allow 5–10 business days for the credit to appear on your bank statement.

6. FRAUD & SECURITY (SERIAL NUMBER TRACKING)

To protect our platform and partners, BubbaSKU utilizes a Serial Number Verification System.

We record the unique serial numbers and identifiers for all electronics, high-value sporting goods, and luxury items prior to delivery.
If a returned item’s serial number does not match the unit sourced for your order, the return will be denied, the refund will be forfeited, and the incident may be reported to local authorities.

7. DAMAGED OR INCORRECT ORDERS

If an item arrives damaged or is not what you ordered, you must notify us within 48 hours of delivery.

Email orders@bubbasku.com with your Order ID and clear photographic evidence of the damage or discrepancy.
We will provide a free same-day replacement (where inventory allows) or a full refund.